Subprocessors
Last updated: September 15, 2026
As required by Section 7 of the Institutional Agreement, InsightGrade uses only the following vetted subprocessors to deliver the service. Each is bound by confidentiality and data-protection obligations no less protective than the Agreement. No other third party receives institutional or student data.
InsightGrade and Lovable
InsightGrade provides the customer-facing educational analysis service and remains accountable to customers. Lovable is InsightGrade's contracted infrastructure and AI-processing subprocessor. The signed DPA requires instruction-limited processing and expressly prohibits using customer personal data for AI or machine-learning training. Retention and deletion follow the DPA's defined terms; this is not represented as blanket zero retention.
Lovable (including Lovable Cloud)
Hosting, database, authentication, and AI inference
Lovable hosts the InsightGrade application, operates the underlying database and account authentication, and routes analysis requests through its AI inference gateway.
Data handled: Handles submitted transcripts, generated reports, and account data strictly to provide the service. Customer content is not used to train models.
Paddle
Payment processing (Merchant of Record)
Paddle acts as merchant of record for subscription billing, handling checkout, invoices, taxes, and refunds for InsightGrade plans.
Data handled: Receives billing details only — never transcripts, reports, or student data.
Fastmail
Transactional email delivery
Fastmail delivers transactional email from notify.insightgrade.app, such as report-ready notifications, institutional invitations, and decision notices.
Data handled: Processes recipient email addresses and message content for delivery only. No education records are sent through email.
Changes to this list
InsightGrade will update this list and notify institutions before engaging any additional subprocessor that would handle education records. Questions or requests regarding subprocessors can be directed to think@insightgrade.app.